Selected projects • Case studies • Experiments
Work
Selected projects in conversation design, content operations, and AI workflows.
Helping small content teams decide what to post next with a Voiceflow AI assistant
Conversation design · Prompt design · Prototyping
A Voiceflow chatbot that guides small content teams through goals, audience, channels, and tone, then evaluates messy content ideas and recommends what to publish next.
Read case study →Designing for recovery: IVR intent routing and fallback flows
Conversation design · IVR flows · Technical documentation
Two annotated sample flows demonstrating NLU-based intent routing, confidence thresholds, graceful fallback handling, and escalation logic for a healthcare member support IVR.
View flow diagrams →AI enablement: public tutorials + tips
NewAI enablement · Practical workflows · Creator-to-teams translation
Short, real-world AI tips designed for busy professionals—focused on prompt patterns, decision support, and making AI more useful, less scary.
View tutorials →Interactive resume bot for recruiters
Coming soonConversation design · Information architecture · Guardrails
A lightweight chatbot that helps visitors explore my experience quickly—without hiding the resume or forcing anyone into a “chat with my AI clone” situation.
Planned: intent-based routing (roles, skills, projects), short answers with links to source sections, and an “export summary” option.
AI-assisted editorial workflow system
Coming soonContent ops · Workflow design · QA + standards
A set of repeatable frameworks and checklists that make high-volume content easier to plan, edit, and ship—without sacrificing quality or voice.
Planned: templates, decision logs, quality gates, and examples of AI used responsibly in the workflow.
Want something specific? Email me at saradjoyce@gmail.com.